Some thoughts on managing conflict at work: Manage the conflict, don’t ignore it and hope it will go away. Emphasize the importance of focusing on the issues, not the people involved. If the conflict is more than one issue, or there are a number of conflicts in progress, deal only with one at a time. Service | One of the most utilized methods for resolving workplace conflict lies at the beginning of the resolution process. The healthy conflict focuses on differences of opinion regarding tasks or work-related activities. Dealing with conflict effectively is a key management skill. Sometimes, the problem may also get resolved by itself. Managing | Conflict Management Techniques. The type of conflict you have to worry about more is unspoken resentment that can erupt in an outburst, or even more deadly, in quiet mutiny or deviation from agreed upon roles, tasks and goals. Conflict resolution in the workplace can be broken down into steps to simplify the process. Contact Us | In a very simpler terms a conflict can be defined as difference of opinions or diversity of opinions. Alongside the conflict resolution, as a project manager you may also need to understand the 5 types of powers that project manager can use to get the situation on track. Conflict resolution requires specific leadership skills, problem-solving abilities and decision-making skills. As a project manager, you should be well knowledgeable to apply one of the above 5 conflict management techniques to resolve the conflict. The accommodating style is one of the most passive conflict resolution methods. Money | I would like your permission to quote your website within my paper for a marketing class I am taking to earn my Bachelors in Business Management. This is most often used when the conflict is not a large issue and/or when there are other issues in the forefront. Ending a discussion without hearing each person out can escalate the problem. This style is often seen as aggressive and can be the cause of others in the conflict feeling taken advantage of. In other words, conflict primarily arises because of the differences in opinions or perspectives. A Myers-Briggs Company workplace conflict study found that the majority of employees deal with conflict. Here the actual problem still persists. Udezo Abstract The need for conflict resolution in our society is crucial. Don't rush to problem solve; sometimes the first answer is not the best answer. © 2020 BLR®—Business and Legal Resources 100 Winners Circle, Suite 300, Brentwood, TN 37027 800-727-5257 All rights reserved. We are located in the Greater Vancouver area of British Columbia, Canada. Which Are The Best Or Most Effective Conflict Management Techniques In The Workplace? Compromise conflict resolution technique may of help only when you are not able to solve the conflict through collaborating or problem solving. Your email address will not be published. So, here are our top three methods of resolving workplace conflict. I believe this to be the riskiest strategy; it will minimize future cooperation. Carefully listen. The goal of the project manager should be to get your team to a place where they can openly discuss differing views without it resulting in a shouting match or hurt feelings. It must be extinguished immediately or it jeopardizes the work environment. In PMBOK5 guide you won’t see “confronting” as  a conflict management technique anymore. Remember to allow people to express their ideas, even if they differ. Stop yourself if you see yourself slipping into any of these roles and also try to recognize it in your team. By recognizing that there will be conflict, a project manager knows what to expect. Taking time to not only tell your side of the story but listening to your co-worker’s take on the situation is important when it comes to resolving workplace conflict. (adsbygoogle = window.adsbygoogle || []).push({}); Subscribe to our mailing list and get interesting stuff and updates to your email inbox. ress_js("//"); I am a professor teaching Human Resources Management. In fact, 85 percent of employees deal with conflict to some degree. Some Workplace Conflict Is Good for Business, Take 5 Steps to Successful Conflict Resolution in the Workplace, How to Manage and Get Your Project Team Working Again Fast, Here Are Some Examples of Conflict Resolution Skills in the Workplace, Supervisor Interview Questions and Examples of the Best Answers, Avoid 10 Mistakes Bosses Make to Ensure Your Success Managing People, 5 Tips About How to Help Your Employees Perform Under Pressure, How to Use the Principles of Adaptive Leadership in the Workplace, The conflict involves many people or a number of people across teams, Previous conflict resolution attempts have failed, Someone is trying to take advantage of a situation, People are feeling sensitive about the issue, Resolving the conflict is more important than having each individual win, Power among the people in the conflict is equal, Maintaining the relationship is more important than winning, The issue at hand is very important to only one person, It will not permanently solve the problem, The conflict will resolve itself on its own soon, The issue is important to you or your team, The conflict will grow worse without attention. Nevertheless, this style is appropriate when: With the compromising approach, each person gives up something that contributes towards conflict resolution.

As problem solving requires taking multiple viewpoints into consideration, this techniques generally takes good amount of time and efforts compared to the others. Hello. Say for example, you have a conflict with, one of your peer member in the team, and you approached your project manager for help to resolve the conflict. Let us look into each of these 5 conflict management techniques one after the other. Conflict should be addressed immediately before it can grow. Group-think is when a group suppresses the opposing views of members in order to create harmony. Let’s face it: Nobody likes change, but how organizations and leaders approach change will make or break your company. If the conflict can’t be resolved during the initial meeting, set up a separate meeting with those that are having the conflicts, so that a resolution can be reached without getting the other team members involved and picking sides. Assuming the conflict stems from a professional difference, the employees are likely arguing over how they can best deliver for the company. So without any further delay, let me jump and explain you the 5 conflict management techniques.

we respect your privacy and take protecting it seriously. Clashing personalities or opposing viewpoints can actually bring new thoughts and discussions on aspects of a project that had not been imagined before. 5 Conflict Management Techniques or Styles or Strategies for Conflict Resolution in the team are Collaborating, Compromising, Smoothing, Forcing & Withdraw.

The more you can get comfortable with each way of dealing with conflict, the more effective you will be. Knowing that conflict may and will occur is the first step to resolving it, especially if you know that certain team members may disagree with each other. Learning Simplified Knowing that conflict may and will occur is the first step to resolving it, especially if you know that certain team members may disagree with each other. 1. Truly listen to the concerns of the other person. Here are the five ways to approach conflict in the workplace. Start with one that can be more easily solved first (if possible).

Our website is made possible by displaying online advertisements to our visitors. Human Resources | To avoid this, make sure that there is one or two members that bring up constructive criticism to ideas. Using conflict resolution strategies in the workplace will help maintain a healthy work environment. The primary reasons for the conflict may be one of the following, but not limited to….